Delivery Information

  • We only post to Australia & New Zealand
  • Envelopes are provided loose inside the larger postage envelope, they are NOT in the cello wrapped card. Please do retrieve this before throwing away the envelope that we have posted to you.
  • We post ALL items using the standard service with Australian Post.
  • Once the purchase has been made, they are posted the next working day. (i.e, ordered on a Tuesday, we will be posting the item on a Wednesday...)
  • We post Monday to Friday ONLY.
  • We do post to PO Boxes.
  • If an order has been made on a Friday, this will be posted the following Monday, using standard post.
  • Standard post is automatically included in your order however we do offer express post for an additional fee.
  • The postal service provided claim to deliver the item 3-5 business days after posting, although the service can take up to 7 WORKING DAYS.
  • We don’t have any control over the service Australia Post  provide - although we are always happy to help if the item has still not arrived after the 7 WORKING DAYS. Our orders are typically received within 3-5 working days.
  • If you have NOT received your order within 7 WORKING DAYS, please do contact us as there may have been an issue with the postal service.
  • Orders to New Zealand are estimated to arrive within 5-8 business days. Due to international post this can sometimes take a little longer. 
  • We do receive the address details from the details on the order - please ensure these details are correct at the time of purchase as we cannot change the address once it has been posted. Please do contact us asap if you need to change the address information via email or Facebook message. We will confirm your details have been changed, please allow a few hours for us to confirm receipt of your request.
  • We do have a store in the UK, www.lovelayladesigns.co.uk for orders within England, Wales, Scotland & Ireland.

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